Privacy Policy

When you contact us, request a quote, or schedule service, we collect the information you give us directly. That includes your name, phone number, email address, property address, and details about your crawl space or mold concern.

When you browse our website, we automatically collect certain technical information. This includes your IP address, browser type, device type, pages you visit, and the time and date of your visit. We use this to understand how people find and use our site.

We use your contact information to respond to your inquiry, schedule your crawl space inspection, provide an estimate, and keep you updated on your project.

We use website usage data to improve our site, make our services easier to find, and understand which pages are most helpful to homeowners in McLean and the surrounding area.

We may send you occasional updates about your service or seasonal maintenance reminders. You can opt out of these messages at any time by calling us or replying to any email we send.

Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our pages. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still contact us by phone.

We use third-party analytics tools, such as Google Analytics, to collect anonymous data about website traffic and usage patterns. These tools help us see which pages are most visited and how visitors navigate our site.

We may also use third-party scheduling, mapping, or communication tools to make it easier for you to book service and find our location. These providers have their own privacy policies, and we encourage you to review them.

We do not sell, rent, or trade your personal information to anyone. We share your information only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only to the extent needed to serve you.

We may disclose information if required by law, such as in response to a court order or legal process, or to protect the rights, property, or safety of TerraVault Restoration, our customers, or others.

We keep your personal information for as long as needed to provide services, maintain your customer records, and meet legal or accounting requirements. When your information is no longer needed, we securely delete or anonymize it.

If you ask us to delete your information and we are not required to keep it, we will remove it from our active systems within a reasonable time.

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to customer data, and regular review of our security practices.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

You have the right to request access to the personal information we hold about you, ask us to correct any inaccuracies, or request that we delete your information.

You can also opt out of marketing communications at any time. To exercise any of these rights, contact us using the phone number or email below. We will respond promptly and help you with your request.

Our services are intended for homeowners and adults. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can delete it from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will post the updated policy on this page with a new effective date.

We encourage you to review this page periodically so you stay informed about how we protect your information.